Frequently Asked Questions

We've compiled answers to common questions about
shopping at Florentine Iris. If you don't find what you're looking for, feel
free to contact us at support@florentineiris.com

.

Shipping and Delivery

We offer standard shipping via USPS or UPS. Orders typically arrive in 5-7 business days. Tracking information is provided
via email once your order ships.

Yes! Enjoy free standard shipping on all orders over $100 within the US. For orders under $100, a flat rate of $6.95 applies.
We currently ship to the US only; international shipping is coming soon.

Once shipped, you'll receive a tracking link in your confirmation email. You can also log into your account on our website to
check status.

Contact us within 48 hours of delivery with
photos, and we'll resolve it promptly—either by replacement or refund.

Returns and Exchanges

We accept returns within 14 days of delivery for
unused, unworn items with original tags attached. Items must be in their
original condition. Final sale items (like intimates or swimwear) are
non-returnable for hygiene reasons.

Log into your account, select the order, and
generate a return label. Ship back to our NYC address, and we'll process your
refund (minus original shipping costs) within 5-7 business days of receipt.
Exchanges are available for size or color swaps—note this in your return
request

Refunds are issued to your original payment method. If preferred, we can provide store credit for faster processing.

Sizing and Product Care

Refer to our detailed size chart on each product page. We offer sizes XS-XXL, with measurements for bust, waist, and hips. If
between sizes, we recommend sizing up for a relaxed fit. Customer reviews often
include fit feedback.

Most pieces are machine washable on gentle cycle with cold water. Hang dry to maintain shape. For delicate fabrics like lace or knitwear, hand wash or dry clean. Always check the care label inside the
garment.

We're committed to ethical sourcing and use eco-friendly materials where possible, like organic cotton and recycled fibers.
Learn more on our About Us page.



Orders and Payments

We accept major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Shop Pay for installment options.

Due to quick processing, cancellations aren't possible after 30 minutes. For changes, contact us immediately—we'll do our best to assist.



Yes! Digital gift cards are available in
denominations from $25 to $500. They're perfect for birthdays or special
occasions and never expire.

General Inquiries

We're proudly based in New York City since 2019, a female-owned business inspired by global elegance.

Sign up for our newsletter or follow us on
social media for exclusive previews, sales, and styling inspiration.

Yes—earn points on every purchase for discounts, early access, and birthday rewards. Sign up via your account.

If your question isn't covered, reach out—we're here to help!

support@florentineiris.com